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Our Commitment
At Dragonfly Decor, we strive to deliver an exemplary customer experience. If, however, you find that your purchase does not meet your satisfaction, we offer a comprehensive Return and Refund Policy as delineated herein.
Contact Information
For queries related to returns, kindly communicate with our customer service team via email at Support@dragonflydecor.com.
Return Policy
Time Limit for Returns
Customers are granted a time period of up to 15 calendar days from the date of receipt of merchandise to initiate a return. Any request for returns post this duration shall not be entertained.
Return Conditions
- Merchandise must be returned in the original packaging, including all components.
- Items that have been installed, de-packaged, altered, or modified are ineligible for returns.
- Customized or made-to-order items, items labeled as final sale, or items damaged without verifiable logistical evidence will not be accepted for return.
Return Initiation
To commence the return process, please email Support@dragonflydecor.com for authorization. Unauthorized returns shall not be accepted. Kindly include your original receipt or proof of purchase within the returned package to expedite the refund process.
Cancellations
You can cancel an order within 72 hours of placement unless it is a custom item or special order (restocking fees may apply). If your order has already shipped, even if within the 72-hour window, it cannot be canceled and will be treated as a return.
Change of Mind Returns
Customers may return merchandise due to a change of preference within the initial 15-day period, subject to the item being unused and in its original, resaleable condition. Return shipping costs will be borne by the customer, who will also be responsible for arranging the shipment.
Dragonfly Decor will refund the item's value, less the original shipping fees and a 25% restocking fee.
Refund Policy
Refund Timeline
Upon receiving your returned merchandise, we shall process your refund via the original payment method within 2 business days. You will receive email confirmation of your refund status. If approved, please allow an additional 1-3 business days for the refund to be manually processed.
Non-Refundable Costs
Original shipping fees and insurance are non-refundable.
Delayed or Missing Refunds
In the event that your refund is not received, first consult with your financial institution and credit card provider, as there may be processing delays. If your refund remains unresolved after 7 business days, please contact us for further assistance.
Partial Refunds
Partial refunds may be issued for items returned in non-original conditions, damaged, or missing parts due to customer negligence, or for merchandise purchased during promotional or final sale events.
Exchange Policy
We offer exchanges solely for merchandise that is defective, damaged, or inaccurately described. To initiate an exchange, please inspect your items upon receipt and contact us promptly.
For changes in style or specification, kindly place a new order after confirming the requisite details.
Shipping Policy for Returns
- Return packages should be sent to the address specified in your return authorization email.
- Customers are responsible for return shipping costs via their chosen carrier, including international returns.
- When using Post Service for returns, please declare a product value under $60 to mitigate potential tax liabilities. Any incurred tax fees will be deducted from the refund amount.
- Please provide a tracking number for your shipment. For items valued over $75, it is advisable to utilize a traceable shipping service or to purchase shipping insurance.
Dragonfly Decor shall not be held liable for any accidental inclusion of additional items in your return package.
By making a purchase from Dragonfly Decor, you hereby acknowledge and agree to these terms and conditions.